Delivery & Returns
A GIFT OF HAPPINESS – DELIVERY AND RETURNS
Free UK Tracked Delivery on orders over £20
Reduced Price OVERSEAS shipping on orders over £20
Here at A Gift of Happiness, everything is made onsite at our studio in Yorkshire. That means we can create orders from scratch very quickly, whilst maintaining excellent quality control.
We dispatch our handmade and personalised items within three working days. Just be aware it can take up to five working days at busy seasonal times such as Christmas, Valentine's Day, Mother’s Day and Father’s Day. This is due to the time it takes to make your order before it is dispatched.
DELIVERY PRICES AND ESTIMATED DELIVERY TIMES
All our items are dispatched via Royal Mail using their tracking service. The following times give the estimated number of days for your parcel to reach you after we dispatch it.
UK DELIVERY COSTS AND TIMES
FREE Standard UK Delivery on orders over £20: Royal Mail Tracked 48: 2-3 business days after dispatch
Upgrade to Express UK Delivery: Royal Mail Tracked 24: 1-2 business days after dispatch – £4.00
Please be aware that these services can occasionally take up to five working days if Royal Mail experience any unforeseen delays in their network. Please bear this in mind if you need an item by a particular date.
INTERNATIONAL DELIVERY COSTS AND TIMES
The timescales below represent the amount of time your parcel should take to arrive after we have dispatched it. Please note they do not include your order processing times.
We deliver worldwide to the following countries:
North America: 5-7 business days after dispatch – £11.00*
Argentina: 5-7 business days after dispatch – £16.00*
Australia: 5-7 business days after dispatch – £13.00*
Canada: 5-7 business days after dispatch – £12.00*
China: 5-7 business days after dispatch – £20.00*
Gibraltar: 5-7 business days after dispatch – £12.50*
India: 5-7 business days after dispatch – £13.00*
Japan: 5-7 business days after dispatch – £13.00*
Monaco: 5-7 business days after dispatch – £18.00*
New Zealand: 5-7 business days after dispatch – £18.00*
Russia: 5-7 business days after dispatch – £18.00*
South Africa: 5-7 business days after dispatch – £12.50*
Switzerland: 5-7 business days after dispatch – £5.00*
UAE: 5-7 business days after dispatch – £13.00*
EU Member State Countries: Unfortunately, we have had to temporarily suspend dispatching to counties within the EU. We are working on a solution. In the meantime, we apologise for any inconvenience caused.
*The prices above are based on one frame. Please be aware that the price may increase for international orders of more than one frame and when a gift box is added due to additional weight. International orders of over one frame may be dispatched via multiple parcels due to weight restrictions.
Please note that unexpected delivery delays can occasionally occur within customs or within the courier’s networks, causing the delivery timescales to be longer. This is out of our control, but should this occur, we will help where we can.
CUSTOMS, DUTIES AND TAXES ON NON-UK ORDERS
A Gift of Happiness Ltd cannot be responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are therefore the responsibility of the customer (for example, tariffs, taxes, etc.).
OUR RETURN AND REFUND POLICY
All our items are made to order and checked by our in-house quality control team. On very rare occasions, a mistake may occur on our part due to human error. In this event, we will rectify the situation immediately upon being notified. If this happens, please get in touch providing your order number along with a photo and description of the mistake. Please click here to get in touch.
At A Gift of Happiness, we will always try our best to issue a replacement without you having to return anything. We can usually have one made and dispatched on the same day. We will only ask you to return something if it is absolutely necessary.
RECEIVED YOUR GOODS AND CHANGED YOUR MIND?
We hope you love your product and have no need to return it.
Please be aware that all our items are made to order. Your purchase price covers the cost of the materials and service for having your item made to your unique specifications. For this reason, and in accordance with UK law, our personalised items are non-returnable.
CHANGES TO YOUR ORDER / CANCELLING YOUR ORDER
At A Gift of Happiness, we try our best to get your order made and on its way as soon as possible. At quieter periods this may mean your order goes into production within 30 minutes of it being placed.
If you require any changes to be made to the personalisation of your item(s), or you have changed your mind and would like to cancel, please contact us within 30 minutes of placing your order. After this initial 30 minutes, it may not be possible to amend or cancel your order. We will, however, always help where we can.
To avoid disappointment, please ensure all information provided is correct at the time of placing your order. This includes correct dates, correct spelling for names and occasions, and also correct addresses and postcodes. At A Gift of Happiness our staff will not spell-check or question spellings – this is the customer’s responsibility when placing the order.
We therefore cannot be held responsible for any spelling errors in your design if they came from a mistake made by you when placing your order.
If you have any further questions, or would like to know current lead times, please click here to get in touch